FAQ
Check most frequently asked questions here, if you still need help then please contact us at: degraaff.ymke@gmail.com
Payments
- iDeal
- Paypal
- Credit card
- Shop Pay
- Apple Pay
- Google Pay
- Sofort
You can use your discount code at checkout, at ‘Coupon code’ and then click ‘Apply coupon’.
Discount codes need to be filled out during the payment process as they can not be entered after the final step. There are no refunds possible afterwards so please make sure you fill out the code in the ordering process.
Returns
I accept returns due to change of mind as long as a request to return is received by me within 10 business days of receipt of item, and are returned to me in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. The refund paid is the value of the product. Costs paid by me for shipping are not included.
Once returns are received and accepted, refunds will be processed to shop credit for a future purchase.
If you’ve received a product you didn’t order and it’s missing the product you did order, please contact me within 10 business days. Please email me a photo of your order as you received it and your order number. I will send you the right item on my own costs of course.
Sorry that has happened! If the order arrives damaged due to mishandling by your postal services, please get in touch with your national or local postal service to file a complaint. In the Netherlands that’s PostNL, find more info here.
Please get in touch with us so we can maybe sort it out.
Shipping
All orders are shipped out within 2 workdays unless noted otherwise. All shipping is done by hand and by myself so next day delivery is not possible. It's shipped with a lot of care.
If your order is not shipped out yet, send reply to me ASAP with the correct address. If your order is already shipped, there’s nothing to do about it. If you can, check the address you filled out and see if those people have received it. Please check and double-check if you’ve entered the right address at checkout. I can’t take responsibility for this.
Not at this time, but I will in the future.
All shipping costs include postage, packaging and processing of the order.
Netherlands (shipped with PostNL track and trace):
Card sets, prints: €4,95
Over €50: free
Europe (PostNL track and trace):
Card sets, prints: €5,63
Heavier items: from €9.38
Over €50: free
Shipping costs are based on the total weight of the parcel, not the size.